Can I make a payment for any type of property?
Currently, we are only able to accept payments for Real Estate (RE) and Personal Property (PP) accounts. If you would like to make a payment for a Mobile Home, Public Utility, Heavy Equipment, or other account, you must mail your payment or pay in person at one of our offices. Motor vehicle payments are accepted through the Georgia Department of Revenue's site.
Can I use a credit card?
Yes. Credit card payments received online or in person will be charged a transaction fee of 2.25% with a $1.50 minimum fee per transaction. American Express payments received online or in person will be charged a transaction fee of 2.95% with a $1.95 minimum fee per transaction. International credit card payments received online or in person will be charged an additional 1.50% surcharge fee.
Can I use a debit card?
Yes. A debit card is treated as a credit card when making a payment on our website. However, debit card payments received in our office will be charged a transaction fee of 1.50% with a $1.50 minimum fee per transaction.
Can I make a payment over the phone?
Yes. Current year tax bill payments can be made over the phone by calling 770-336-7500, Monday - Friday, 8 AM - 5 PM.
Please note that payments do not apply to prior year, delinquent payments.
What are the acceptable forms of online payment?
Credit/Debit online payments are accepted via VISA, MasterCard, American Express, and Discover. eCheck is also an acceptable form of payment. There is a $0 transaction fee for using an eCheck online.
Can I pay for more than one property at a time?
Yes. Our website accepts one payment for multiple properties. Select the first property you would like to make a payment for, then click the "PAY NOW" feature. The following page provides a “Pay Another” option below the existing property. You can pay taxes for up to five properties at one time.
Do I have to pay the full installment amount?
No. Partial payments can be made as needed. After choosing the PAY NOW option, the following page has a “Payment Amount” column. In that box, you may change the amount of money you want to pay at that time. Please be aware that any portion of the taxes that remain unpaid after the deadline will incur late penalties.
Can I pay my property taxes in installments?
Yes. Property tax payments can be paid in installments. The county provides a specified amount for two installments in the payment boxes. Be sure to check the box next to the installment you are paying before entering the amount. Installment one will always be paid before installment two, despite which box you choose. However, installment amounts not paid in full by the deadlines are subject to penalties and/or interest.
What if I did not receive my property tax bill?
In accordance with State law, tax bills are mailed to the Owner of Record as of January 1st of the tax year. Bills are also mailed to the current owner, if different. Failure to receive a bill does not relieve the responsibility of paying taxes due. It is the property owner's responsibility to update our records with current mailing address information.
How do I know that my payment was made?
After completing the payment process, a confirmation page will be displayed with a corresponding confirmation number. You are encouraged to print this page for your records. You will also receive an e-mail confirmation within one hour of the payment transaction.
What is the confirmation number?
Your personal confirmation number is very important. You will need the confirmation number to access Payment Tracker, which follows your property tax payment process.
Is there a certain time when I can't pay my taxes online?
We are able to accept payments online for the prior year taxes between January and July. Current year taxes are available for online payments from August to December once bills are mailed in August. Any excess funds will be applied to prior year taxes, if any, or refunded. Please be aware that our site will be down for maintenance every week between 8 p.m. Saturday until 8 a.m. Sunday (EST). Additionally, the system may shut down after payment deadlines, while late fees are loaded.
Why is my e-mail address required on the payment page?
E-mails are used to send confirmation of your payment, or to inform you if there was a problem processing your payment. We will not sell or distribute your e-mail information to outside parties. If you do not wish to receive e-mail outside of confirmation messages, uncheck the box provided on the form.
What happens if my check is returned?
If we receive notification from the bank that your payment has been returned for any reason, an additional fee of 5% of the check amount (with a minimum charge of $30.00) will be charged to the account. You will also not be eligible to pay on our website for the outstanding taxes.
May I have my tax bill emailed to me?
We are now able to email the original tax bills to property owners who request this service. To sign up, pull up the property information and click on the link provided underneath the current year tax amounts. Failure to receive a bill does not relieve the responsibility of paying taxes due. It is the property owner's responsibility to update our records with current mailing address information.
What if my mailed payment is lost or delayed?
If you are concerned about your payment being lost or delayed in the mail, please notify us via phone at (404) 298-4000, or by email at email@example.com. You have the option to present a check in-person or by drop box, at any of our three locations, or make a payment via our website. You must make the payment on or before the deadline date to avoid late fees. When the late/lost payment finally arrives, we will mail the payment back to you. Do not place a stop payment on the lost check until after payment is made. If you do, NSF fees will apply.
When will my payment show up on the website?
All payments made in the office or online may take 24-48 hours for the payment to appear on the website. Due to volume, payments received by mail during payment season could take up to a week or longer to post once received. For additional information concerning payment, please feel free to call us at (404) 298-4000 or email firstname.lastname@example.org.
Should I place a stop payment on a check if the tax payment is not posted on the website?
If you do not see your tax payment posted on our website, please contact our office at 404-298-4000 before placing a stop-payment on a check. Failure to do so may result in a late fee and NSF fee.